• Plastic free packaging

  • Free worldwide shipping on selected orders

  • 30 days easy returns & exchanges

  • Free standard shipping on all orders

  • Plastic free packaging

  • Free worldwide shipping on selected orders

  • 30 days easy returns & exchanges

  • Free standard shipping on all orders

  • Plastic free packaging

  • Free worldwide shipping on selected orders

  • 30 days easy returns & exchanges

  • Free standard shipping on all orders

Return Policy

Return Policy

We want you to be completely satisfied with your purchase. Learn more about our return process, eligibility requirements, and refund guidelines.

We want you to be completely satisfied with your purchase. Learn more about our return process, eligibility requirements, and refund guidelines.

At Bassen, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

At Bassen, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

Items may be returned within 30 days of delivery provided they are:

  • In their original condition

  • Unused and undamaged

  • Returned with original packaging and accessories

  • Accompanied by proof of purchase

Returns that do not meet these requirements may not be eligible for a refund.

Items may be returned within 30 days of delivery provided they are:

  • In their original condition

  • Unused and undamaged

  • Returned with original packaging and accessories

  • Accompanied by proof of purchase

Returns that do not meet these requirements may not be eligible for a refund.

How to Start a Return

To initiate a return, please contact our customer support team with your order number and reason for return.

Once approved, return instructions will be provided via email.

To initiate a return, please contact our customer support team with your order number and reason for return.

Once approved, return instructions will be provided via email.

Refunds

After receiving and inspecting your returned item, we will notify you of the refund status.

Approved refunds will be issued to the original payment method within 5–10 business days.

After receiving and inspecting your returned item, we will notify you of the refund status.

Approved refunds will be issued to the original payment method within 5–10 business days.

Exchanges

If you received a defective or damaged product, we will gladly arrange a replacement or exchange, subject to product availability.

If you received a defective or damaged product, we will gladly arrange a replacement or exchange, subject to product availability.

Non-Returnable Items

The following items may not be eligible for return:

  • Final sale products

  • Gift cards

  • Personalized or customized items

  • Products showing signs of misuse or damage

The following items may not be eligible for return:

  • Final sale products

  • Gift cards

  • Personalized or customized items

  • Products showing signs of misuse or damage

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Need Assistance?

f you have any questions regarding your shipment or delivery status, our customer support team is happy to help.

f you have any questions regarding your shipment or delivery status, our customer support team is happy to help.

Free shipping on all products

Enjoy fast, free shipping on all orders, delivering quality tech right to your door.

Money-back guarantee

Shop confidently with our money-back guarantee, ensuring your satisfaction.

Free & easy 30-day return policy

Enjoy easy, hassle-free returns within 30 days, making every purchase worry-free.

Wordwide shipping

Receive your order within an estimated 3–5 business days after shipment.

Stay in Tune

Receive special offers and first look at new products.

By submitting your email, you agree to the Bassen privacy policy and are opting-in to marketing communications.

© Bassen 2026. Born in Copenhagen.

Free shipping on all products

Enjoy fast, free shipping on all orders, delivering quality tech right to your door.

Money-back guarantee

Shop confidently with our money-back guarantee, ensuring your satisfaction.

Free & easy 30-day return policy

Enjoy easy, hassle-free returns within 30 days, making every purchase worry-free.

Wordwide shipping

Receive your order within an estimated 3–5 business days after shipment.

Stay in Tune

Receive special offers and first look at new products.

By submitting your email, you agree to the Bassen privacy policy and are opting-in to marketing communications.

Shop

Company

Support

© Bassen 2026. Born in Copenhagen.

Free shipping on all products

Enjoy fast, free shipping on all orders, delivering quality tech right to your door.

Money-back guarantee

Shop confidently with our money-back guarantee, ensuring your satisfaction.

Free & easy 30-day return policy

Enjoy easy, hassle-free returns within 30 days, making every purchase worry-free.

Wordwide shipping

Receive your order within an estimated 3–5 business days after shipment.

Stay in Tune

Receive special offers and first look at new products.

By submitting your email, you agree to the Bassen privacy policy and are opting-in to marketing communications.

© Bassen 2026. Born in Copenhagen.

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