Plastic free packaging
Free worldwide shipping on selected orders
30 days easy returns & exchanges
Free standard shipping on all orders
Plastic free packaging
Free worldwide shipping on selected orders
30 days easy returns & exchanges
Free standard shipping on all orders
Plastic free packaging
Free worldwide shipping on selected orders
30 days easy returns & exchanges
Free standard shipping on all orders
Return Policy
Return Policy
We want you to be completely satisfied with your purchase. Learn more about our return process, eligibility requirements, and refund guidelines.
We want you to be completely satisfied with your purchase. Learn more about our return process, eligibility requirements, and refund guidelines.
At Bassen, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
At Bassen, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Return Eligibility
Items may be returned within 30 days of delivery provided they are:
In their original condition
Unused and undamaged
Returned with original packaging and accessories
Accompanied by proof of purchase
Returns that do not meet these requirements may not be eligible for a refund.
Items may be returned within 30 days of delivery provided they are:
In their original condition
Unused and undamaged
Returned with original packaging and accessories
Accompanied by proof of purchase
Returns that do not meet these requirements may not be eligible for a refund.
How to Start a Return
To initiate a return, please contact our customer support team with your order number and reason for return.
Once approved, return instructions will be provided via email.
To initiate a return, please contact our customer support team with your order number and reason for return.
Once approved, return instructions will be provided via email.
Refunds
After receiving and inspecting your returned item, we will notify you of the refund status.
Approved refunds will be issued to the original payment method within 5–10 business days.
After receiving and inspecting your returned item, we will notify you of the refund status.
Approved refunds will be issued to the original payment method within 5–10 business days.
Exchanges
If you received a defective or damaged product, we will gladly arrange a replacement or exchange, subject to product availability.
If you received a defective or damaged product, we will gladly arrange a replacement or exchange, subject to product availability.
Non-Returnable Items
The following items may not be eligible for return:
Final sale products
Gift cards
Personalized or customized items
Products showing signs of misuse or damage
The following items may not be eligible for return:
Final sale products
Gift cards
Personalized or customized items
Products showing signs of misuse or damage
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Need Assistance?
f you have any questions regarding your shipment or delivery status, our customer support team is happy to help.
f you have any questions regarding your shipment or delivery status, our customer support team is happy to help.
Free shipping on all products
Enjoy fast, free shipping on all orders, delivering quality tech right to your door.
Money-back guarantee
Shop confidently with our money-back guarantee, ensuring your satisfaction.
Free & easy 30-day return policy
Enjoy easy, hassle-free returns within 30 days, making every purchase worry-free.
Wordwide shipping
Receive your order within an estimated 3–5 business days after shipment.
Stay in Tune
Receive special offers and first look at new products.
By submitting your email, you agree to the Bassen privacy policy and are opting-in to marketing communications.
© Bassen 2026. Born in Copenhagen.
Free shipping on all products
Enjoy fast, free shipping on all orders, delivering quality tech right to your door.
Money-back guarantee
Shop confidently with our money-back guarantee, ensuring your satisfaction.
Free & easy 30-day return policy
Enjoy easy, hassle-free returns within 30 days, making every purchase worry-free.
Wordwide shipping
Receive your order within an estimated 3–5 business days after shipment.
Stay in Tune
Receive special offers and first look at new products.
By submitting your email, you agree to the Bassen privacy policy and are opting-in to marketing communications.
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Company
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© Bassen 2026. Born in Copenhagen.
Free shipping on all products
Enjoy fast, free shipping on all orders, delivering quality tech right to your door.
Money-back guarantee
Shop confidently with our money-back guarantee, ensuring your satisfaction.
Free & easy 30-day return policy
Enjoy easy, hassle-free returns within 30 days, making every purchase worry-free.
Wordwide shipping
Receive your order within an estimated 3–5 business days after shipment.
Stay in Tune
Receive special offers and first look at new products.
By submitting your email, you agree to the Bassen privacy policy and are opting-in to marketing communications.
© Bassen 2026. Born in Copenhagen.